• Direct Hire
  • Cincinnati, OH
  • $40,000 - $50,000 USD / Year
  • Salary: $40,000 - $50,000

Website ifusesolutions iFuse Solutions

iFuse Solutions is seeking a Technical Support Specialist to provide advanced computer support in Cincinnati, OH. This role involves managing computer systems, and peripherals, and providing in-house support for end-users. The position is desk-side support and requires an on-site presence supporting various facilities in the Cincinnati area. This role is a direct hire position for an individual looking to join a growing IT organization that has opportunities for advancement, a great culture, exciting benefits, and an employee stock option plan.

ESSENTIAL DUTIES

  • Build and maintain relationships with clients and other team members
  • Perform software/hardware upgrades
  • Install, maintain, and repair, desktop hardware, network equipment and PC peripherals
  • Maintain daily service calls and meet requested SLA time frames based on client expectations
  • Provide detailed progress updates in a timely and accurate manner
  • Perform routine maintenance following company and vendor standards
  • Work to ensure physical cabling infrastructure meets desired standards
  • Participate in equipment liquidations

REQUIRED EXPERIENCE AND SKILLS

  • 1-3 years of related work experience
  • Troubleshoot, diagnose, and solve problems as well as document all steps taken for resolution, including use of an internal ticketing system
  • Relay technical information and instruction (verbal + written) to clients possessing varying ranges of technical knowledge and background
  • Display a professional, confident, reliable, trustworthy, positive demeanor
  • Maintain confidentiality of information being accessed, processed, or stored
  • Learn software tools/applications (e.g., asset tracking and ticketing system)
  • Organizational and time management skills with strong attention to detail and ability to follow-through on tasks
  • Basic understanding of varying versions of Microsoft Windows, Microsoft Office, Active Directory, Microsoft 365, and Group Policy
  • Comprehension of networking protocols and concepts such as TCP/IP addressing, and VLANS
  • Familiarity with network-based PC operating system deployment

To apply for this job please visit evoportalus.tracker-rms.com.

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