iFuse Solutions is looking to add multiple Deployment Technicians to our team to work on a PC deployment project in the greater Pittsburgh Area. This position will be responsible for upgrading/installing/troubleshooting desktop and laptop computers. The upgrade process will include migrating local data and profiles and imaging systems. The technician will also be installing software applications and configuring unique user settings and testing. Technicians will be required to work on several systems at one time, follow specific instructions, and possess the ability to work individually or in a team environment. Maintaining a high degree of professionalism. A passion for customer service is critical for this role.

Responsibilities

  • Responsible for upgrading systems.
  • Responsible to complete a checklist for each systems that contains the tasks and QA requirements.
  • Responsible for customer satisfaction.
  • Responsible for submitting a weekly timesheet.
  • Success is defined as: systems are configured and all data files transferred, and all software installed.
  • Minimum productivity requirements are met (as determined by customer/supervisor).
  • Maintain high-level of customer satisfaction on site.
  • Maintain a high-level of accuracy

Requirements

  • Strong technical skills using Windows 10
  • Strong technical problem solving skills.
  • Strong organizational skills.
  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • Ability to multi-task and manage multiple priorities.
  • Professional deamenor.